Resolved -
This incident has been resolved.
Mar 20, 11:13 CET
Update -
The live environment functions have been fully restored. We keep on monitoring the results. In some sandbox environments, the same error messages may still appear, but these will be resolved overnight through a restore.
Mar 20, 10:42 CET
Update -
A fix has been implemented, restoring the ability to download documents as PDF. We are currently monitoring the results.
Mar 20, 10:01 CET
Update -
Downloading the payslips and processing the run is now possible again. At the moment, downloading documents to PDF still results in an error. The cause of this issue is currently under investigation.
Mar 20, 09:12 CET
Monitoring -
A fix has been implemented and we are monitoring the results.
Mar 20, 08:39 CET
Identified -
To resolve the issue, we have restarted a number of services. We are currently monitoring the impact of this action and will continue to do so to ensure system stability.
Mar 20, 08:15 CET
Investigating -
We are currently investigating this issue.
Mar 20, 07:34 CET